Frustrating Service from Discovery Medical Aid

After numerous calls to Discovery medical aid, we were told to email the issue to the relevant department. The email address given to us was: ***

On 12 September 2023, I emailed the chronic benefits department stating that we had received a chronic medication script from my treating specialist however, we noticed that the claim paid out from the medical savings benefit instead of the chronic medication benefit and as such we no longer have any medical savings.

I also attached the script and email from the Dr. with the chronic medication claim that was charged to the medical savings benefit.

However, from the 12th of September till date, all I have received in response, were automated messages. This is frustrating as we require the medical savings for OTC meds. At this point, we are considering changing our medical aid scheme!