Frustrating Service and Unresolved Issues

Good day,

I am extremely frustrated with the ongoing issues on my account, which remain unresolved despite multiple prior communications.

We specifically left the debit orders for the gym and medical aid active, yet my account has now been debited for the full gym fee without the applicable rebate. This is incorrect and unacceptable.

In addition, this is the third or fourth correspondence I have received stating that my Vitality points issue has been resolved, yet my status remains unchanged at blue. This clearly indicates that the matter has not been properly addressed.

At this point, I no longer have confidence in your service. The repeated need to follow up, explain the same issue, and receive inaccurate feedback has been both time-consuming and frustrating.

Please provide the following as a matter of urgency:

A clear explanation of why the gym rebate was not app**** and immediate correction of the billing. Confirmation that my Vitality status issue will be properly resolved with proof showing my points on my profile and status changed to bronze , not just a letter stating it was done. Confirmation why after we just changed plans the vitality was suppose to be free for three months you are charging?

Kindly note that I am not always available for calls. I prefer to be contacted via WhatsApp for any follow-up.

I expect prompt and accurate resolution to these matters. I've got all correspondance emails as proof where your incompetant people say that everything is fixed when its not and No ONE IS taking responsibilty to resolve these issue.

Regards,

Chemize Martin

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