Frustrating poor service

I recently found out I am pregnant and was informed by their consultant that i need to register on their app for maternity benefit. Tried to do that and could not log on because my details I was entering are not what they have on their system updated my details more than 4times and it still does not connect. Then I was told as I also have car insurance with discovery then the 2 accounts need to be merged for me to be able to log in. I was told it will take 4-24hrs. Had to call again for me to even know what is going on.

Every time I call I speak to a different consultant and I have to start explaining myself over and over and keep being put on hold forever and I actually calling from my cellphone you cannot imagine how much air time that is.

At the end of the day I still do not know why my profiles are not merged and I urgently need to book my gynaecologist appointment cos am having complications but I cannot do that as everything happens at their pace I want to know if I will ever get confirmation or I have to keep putting money on service that is sooooo frustrating to sy the least.

Why can't they just have user friendly systems