Frustrating experiences over the past few months

While we are thankful for the excellent service that Discovery has provided us with over the last 2 and a half years, the service has been quite average of late. Firstly, I made a number of calls to their customer care line and the call frequently cuts; this is very frustrating because I then have to go through the process again and explain everything to the next consultant. Secondly, there was a claim that we submitted a couple of months ago regarding Prescribed Medical Benefits - this was rejected after I had submitted copies of the doctor's report a number of times, each time being told that the copies were illegible. I then went to the Discovery building but could not see anyone due to the offices in Sandton being closed. A very frustrating and exhausting process.