Frustrating Experience with Discovery Service – Unable to Add Dependant

Dear Discovery Team,

I am writing to express my deep dissatisfaction with the service I’ve received recently while trying to add a Discovery member as a dependant to my policy. I am struggling to understand how this request could be declined without any clear explanation or support from your team.

It is extremely frustrating that there seems to be no way to resolve this issue. Not only was my request declined, but I have also been unable to get in touch with the broker allocated to my profile, which only adds to my frustration. The lack of communication and support is unacceptable, and it seems impossible to get any clarity on why my dependant cannot be added to my policy.

I expect better service from a reputable company like Discovery, and I am hoping that someone will take immediate action to address this issue. Kindly provide a resolution or an alternative point of contact who can help me resolve this matter quickly.