Frustrating discovery plan member

My medical aid plan has been suspended, due to no payment received. Sadly I'm part of most people in South Africa who have been patiently waiting for my TERS money from the government, we on the 9th day of July 2020, and i still haven't received my TERS money for June 2020, hence the reason my medical aid has been suspended. Nevertheless, I contacted the discovery call centre this morning as I needed to urgently see a GP, because I have this very bad rash which started on my legs and has spread on to both my arms and my tummy. I explained all of this to the consultant at discovery, obviously its not their fault, but the company itself. I asked the lady I spoke to, is there no way you could leave a note on the system, I mean surely discovery could give their members some grace, after all it's not like they are cheap, this medical aid is damn expensive, and I've been paying my medical aid very well for the past 5 or more year's that I've been a member, but now that I'm not working, discovery don't give a sh**** like honestly, life has changed drastically due to the pandemic we are experiencing. If the banks could give their clients payment relief schemes, why couldn't the health system implement something like this? These are the times where we need it the most.