FRUSTRATING CLAIMS PROCESS

I'm extremely unimpressed with Discovery Health. They always have issues. I sent a claim last week Thursday already and no one has gotten back to me on the progress of the claim. When I called, the consultant says an email was sent to me. No email was sent. How was I going to know that I have to resend it if no one communicated that to me. I hate how there's poor communication. Over promising, under delivering that's discovery for you.