Frustrating Claim

It is so frustrating to lodge a claim with Discovery Health and this is the second time you are causing this frustrations. On the 04 June 2025, I sent two claim with X2 attachments - ***. Firstly, you process them on separate dates and then approve one yesterday the 08 June 2025, and the other is recorded as missing information. You remain dead silent until I call. When following up, your agent Banele tells me to look at the App or on the website. I go onto the website under "submit and track your claim", it does not show the pending claim. I then use the filters to no avail as well. Why do you not include (with direction and detail) the guidelines of famous App use when sending the automated email? Why do you not include (with direction and detail), the website guidelines use when sending the automated email? And actually present on the App and Website the claim delay as there was nothing...That claim does not appear anywhere