Frustrated with Vitality Healthy Food!!

And still no response.....

Good morning. No, you have not assisted with my concern. Someone called to advise they were investigating and I would have feedback by Tuesday 26/05 close of business. It is now Thursday, still no feedback and the issue is still not sorted.

I was promised feedback by the 8th June - it is now the 10th June and still no feedback.

Good morning. Please note this is not good enough. This has been over a month now and every week I receive a correspondence letter advising you are still investigating, and email I am unable to respond to. Last week I was offered a voucher, again cannot respond to the email and if I chat on Whatsapp, it is a never-ending circle of frustration. This is now enough - 1 full month and no answers.

So after a month of enquiring what the problem is, I am now just sent an SMS advising the transactions are suddenly showing on their system, but I did not spend the minimum requirement.
Then unfortunately my transactions are not showing, because I spend hundreds a month on fruit and vegetables. No call, nothing. Just an SMS advising they have washed their hands of the problem - but the problem is neither sorted nor rectified. Pathetic service really, and not an adequate answer for over a months "investigation". How about you send me a list of the supposed transactions, because I know for a fact the list is not correct.

Good day

No, you have not contacted me and assisted with my concern.

Hi. I have checked my emails, how about you check my last reviews.... Your SMS advising you found no problem is not sufficient. You have said I did not spend enough to qualify for my HealthyFood miles, which is absolute nonsense and I do not accept. Please let me have a list of what you have picked up from Woolworths so I can see for myself. This happens far too often to just leave this time. My healthy foods are purchased on a weekly basis from Woolworths, so to say I do not qualify every few months is absolute nonsense. You are not providing feedback with an SMS telling me you have closed the query, because it is not closed and I do not have any proof of what you are saying is true. I want to see a list of transactions pulled through. Sending me an email offering me a Woolworths voucher but then not replying to any of HelloPeter reviews and not being able to respond to said email is absolutely ridiculous. Send the list of Woolworths purchases so I can see for myself and point out the discrepancies. Your service is actually shocking. Over a month of complaining and no resolution, other than you wiping your hands of the situation!! And guaranteed it will happen a in a few months again. This is beyond frustrating!

Good morning. No you have not contacted me - and for your information, the same problem has occurred yet again for June. Thanks for not assisting with the same problem again.