Frustrated ...Waiting almost 2 months for an Answer

I have been waiting almost 2 months for a result from Exgratia Department. Totally perthectic service from Discovery Health. You go from pillar to post and every one just lie to keep you happy. How long does it really take you guys to review and get back to client. Was promised to get an answer a week ago still nothing Consultants has no clue what's going on and tell you they don't have access to that department how is that possible. They don't have contact details or email addresses to those doing reviews ....sounds dodge to me.