Frustrated service

Dear Discovery Team,

I am extremely disappointed with the ongoing lack of service regarding the removal of my wife from my medical aid. I first requested this change more than a month ago, and despite multiple follow-ups, the issue remains unresolved.

Today, I used the chat service and was assisted by a live agent named Celeste. I explained my problem, and she said she would look into it. However, she ended the chat abruptly without providing any feedback or resolving the matter.

This level of service is highly unprofessional and unacceptable, especially from an organisation like Discovery. It has now been nearly two months since my initial request, and I urgently need this matter sorted out so that my wife can join another medical aid.

Please treat this as urgent and confirm once her removal has been processed.