Frustrated is an understatement.

Frustrated is an understatement. I was recently diagnosed with a DVT (Deep Vein Thrombosis) in my right shoulder. I must admit Discovery Health covered all hospital bills during my stay in hospital, I did not have to worry about a thing. However, the frustration and stress comes in when you leave the hospital doors. I was informed that I needed to apply for the Prescribed Minimum Benefits (PMB) due to the Dr. putting me on Warfarin, which is considered chronic medication. This medication is used to thin your blood. When on Warfarin you are required to do regular blood tests, which discovery should pay for along with the chronic medication. My application was submitted on the 27.10.2019, it is now the 02.12.2019, and there have numerous back and forths between the Dr, Discovery Health and myself regarding my application. My application was declined due to a mistake on Discovery’s part, as they app**** for a DVT in my lower arm, when in fact I have a DVT in my right shoulder. There are outstanding bills with Lancet Laborites due to my regular blood testing and I have had to pay for the repeat script during this time. I have phoned discovery asking them to escalate my complaint/concerns to the investigation team, which was done on Thursday 28.11.2019. Surely, as an escalation it needs to be dealt with urgently. As per discovery’s policy there is a 3-5 working day turnaround time. This is not acceptable when I have been waiting since the end of October for Discovery Health to assist me with the payment of both the medication and blood tests. There is no way to contact this team to ensure your application is attended to with the urgency required. This has caused more stress than what should be necessary to a person with my condition. I urgently request that Discovery Health assist me in accepting my application for the PMB, as this medication is what is saving my life, I should not have to be begging and following up on my health and what is deemed necessary for me to survive. Discovery Health should accept my application for the PMB. We pay so much money towards Discovery Health and ensuring we are covered for any type of incident/ illness. I find this unacceptable from Discovery Health. Please ensure I have feedback today by close of business otherwise I will take this further.