Frustrated customer even contemplating to leave the ineffcientDiscovery Med Aid

I am frustrated by Discovery medical aid's inefficient call centre. I joined this med aid in February 2018 coming from GEMS. Obviously hoping that my nightmares are over, but not to be. Since joining Discovery med aid I had been waiting for my med cards and everytime I phoned their call centre, they all pretending to be caring but all give one answer.....your request has been sent to the cards department and you will receive your cards in 10 days......you can imagine how many 10 days are there in 4 months. I have spoken to almost the entire call centre...namely Fasu, Tumelo, Haroun and others that I have forgotten their names. I don't know how many ref numbers they gave me, the latest I have is ********** and ********** . Now tell me how inefficient can Discovery be? I miss GEMS