Frustrated Customer

I've just called in to your call centre, firstly the person I spoke to didn't give her name to me clearly. While I was busy explaining my situation she dropped the call on me. I'm so furious, because she first asked me a stupid question that she can clearly see on your records when did I call in. So I've told her I'm sure you can track that on your records, clearly she didn't like my answer. I'm so frustrated with the entire process of getting the co-payment being loaded on your system. The lady who assisted me during the week was so proactive to call the hospital and explain what is needed, so I'm not sure if the statement provided by the hospital was still not sufficient. Could someone please assist me by getting this loaded in order for me to claim that money back from my Gap Cover. I had to borrow that money in order to get my sons procedure being done. Your assistance would be highly appreciated.