FRUSTRATED CLIENT

Discovery is not updating my profile on their system this is inconveniencing me and causing so much frustration on my end whenever I call in for help regarding my plan. Right now I cannot access the App because of their ****** security check I have to go through when verifying myself. How do I remember an address from 100 years ago when on the ACTIVE POLICY YOU HAVE MY NEW/UPDATED DETAILS. Why do I have to verify myself using old information. I NEED MY DETAILS UPDATED ON THE SYSTEM AS PER MY ACTIVE POLICY, I NEED MY CONTACT DETAILS ON YOUR SYSTEM TO ENABLE ME TO ACCESS THE APP. I REQUEST A 24HR TURNAROUND TIME FOR THIS QUERY. I AM TIRED OF STATING ON THE LINES WITH YOUR AGENTS TELLING ME THEY ARE UNABLE TO ASSIST ME. YALL CAN DEBIT MONEY FROM ME BUT CANNOT ASSIST ME FOR THE NEGLIGENCE OF YOUR CONSULTANTS? PLEASE! I ALSO HAVE NOT RECEIVED MY NEW MEMBERSHIP CARD. I'VE BEEN TOLD DISCOVERY HAS NOT SENT IT THROUGH. CAN ALSO BE ARRANGED ASAP!