Frustrated client

Discovery is meant to have my back healthwise but it seems they will be the reason for my death.

I took out cover effective 01/01/2025 and there were administration issues that took my putting my complaint on this platform for them to be resolved. Little did I know that a bigger bomb is about to explode.

I specifically told Buhle (salesperson) that I was looking for a similar cover to Classic Delta Saver but with a cheaper contribution amount, she went ahead and put me on a hospital plan (without my knowledge) and I only found out now when doctors' rooms called me that my claims have not been honored since January.

Why would I opt for a hospital plan that costs the same as a Classic delta saver as a mother with 3 children on cover? Why did the salesperson not tell me that this cover does not include day to day benefits?

How is Discovery going to correct this from inception and ensure that all my outstanding claims are settled? I have been with Discovery for years and never experienced such, It has been only 6 months with this cover but have resorted to this platform twice....... how is this possible?

Calling your call center is also not the best option, I was transferred to 3 different people and was on the phone for almost 45 minutes only to be told that there is nothing they can assist me with as the cover has been active for more that 6 months. No one is even willing to go back to the sales recording and check what I was advised on, no one wants to take responsibility of the fact that I have been inconvenienced for the past few months whilst paying premiums.

I expect Discovery to sort this out immediately or I will be escalating this to the Ombudsman if not feedback is received in 24 hours.