kK
khomotsom K
1 reviews | Active since Jan 2017
23 Jan 2023, 13:58
Frustrated
I’m so ****ed off with Discovery. I’m being told that I can’t be able to downgrade to Keycare I must wait for March!!! Like how am I suppose to pay my premium being unemployed. I’ve explained the situation to them and even gave supporting documents and now 10 days before I’m told I can’t downgrade???!!! And I’m on chronic. Discovery is the pits
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
24 Jan 2023, 07:28Dear K****tso M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply24 Jan 2023, 07:28
Official
Dear K****tso M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
kK
khomotsom K's updateReviewer Update
24 Jan 2023, 09:05And again why can’t I downgrade to Keycare as it’s the one I can be able to afford. Why am I given an option of something that doesn’t include medication, GP visits etc(Essential delta core)? What’s the reason for that?Clearly there’s a way here I’m just being taken for a ride. I’m not happy at all
kK
khomotsom K's update24 Jan 2023, 09:05
Reviewer Update
And again why can’t I downgrade to Keycare as it’s the one I can be able to afford. Why am I given an option of something that doesn’t include medication, GP visits etc(Essential delta core)? What’s the reason for that?Clearly there’s a way here I’m just being taken for a ride. I’m not happy at all
kK
khomotsom K's updateReviewer Update
24 Jan 2023, 09:05And again why can’t I downgrade to Keycare as it’s the one I can be able to afford. Why am I given an option of something that doesn’t include medication, GP visits etc(Essential delta core)? What’s the reason for that?Clearly there’s a way here I’m just being taken for a ride. I’m not happy at all
kK
khomotsom K's update24 Jan 2023, 09:05
Reviewer Update
And again why can’t I downgrade to Keycare as it’s the one I can be able to afford. Why am I given an option of something that doesn’t include medication, GP visits etc(Essential delta core)? What’s the reason for that?Clearly there’s a way here I’m just being taken for a ride. I’m not happy at all
Discovery Health's replyOfficial
26 Jan 2023, 12:25Dear K****tso M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply26 Jan 2023, 12:25
Official
Dear K****tso M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team