1 reviews | Active since Oct 2015
Frustrated by non resolution of query
Discovery Health approved a very expensive injection for my son who was born premature for a period of four months. Discovery Homecare called me and said I had approval for a nurse to come to my house to administer these injections as it would prevent exposure to other illness's if he didn't have to go to the hospital.<br> I have got approval codes and authorisation letters for all of this.<br> Discovery Homecare has now put in the claims and Discovery health has rejected the claims. I have spoken to several people in this regard who have told me the problem is solved or will be resolved within the day and it has now been 2 weeks.<br> Apparently the issue is that Discovery Homecare is using the wrong codes to claim from Discovery Health. I am getting incredibly fed up.<br> I believe this is poor performance on the part of Discovery! I have called the call centre four times now with no joy!<br>
Thank you for your comment.
We are sorry to hear of this and will investigate the matter urgently. We will be in contact to assist.
Regards
Rishana
Thank you for your comment.
We are sorry to hear of this and will investigate the matter urgently. We will be in contact to assist.
Regards
Rishana
