frustrated by discovery health and vitality

I wanted to move from my own medical aid to my husband's and we are both using discovery health. The move has been one chalenge after the other. first i was not informermed that my vitality benefits will be affected i was not even given the option to move my vitality to my life cover or my husband's vitality which is under his health profile. i was Automatically moved to him and forfeited my gym benefits. which i dont understand why cause we both have the same benefits. we both joine dvitality prior to 2010 and we both have free lifetime jym membership. Now to resolve this I asked to be moved to back to my profile in order for me to keep my benefits but im told I have to go back to the same plan I was last year. They are ignoring the fact that should they communicated better I would've made informed decisions in time. the reaseon I did not upgrade my paln in december is because I was moving to my husband which is the same plan I want to be in this year. i spoke to several people and the all promising to resolve my issiue and call me back but no one seems to keep their words. At somepoint i was told everything is fine and my vitality is now moved to my life cover but the story changes everyday im not even sure where i stand with them currently. only if their please can call back as promised and give correct information to client there will be less frastration with clients.