Frustrated and unhappy

They service is pathetic we keep experiencing the same issues over and over. My father is elderly an does not fully understand how all this technical stuff work. We have on numerous occasions emailed the proof of payment to have the account activated to date the medical aid is still suspended and my elderly parents sit without cover I am so frustrated when call in they say they cannot assist as I am not the member I have no clue as to what do to get assistance from them.