TN
Thabisile N

1 reviews | Active since Jul 2017

26 Jul 2017, 19:16

Frustrated

<p>I app**** for discovery medical aid in June 22,2017 through Ms. Penelope asked and answered all questions that was okay, then apparently there's a next step "underwriters" , they kept on phoning me and asking for my dependent diagnosis while my dependent was never admitted, I was, they phoned 3 times asking the same thing and I explained again, and at some point they told me that that's the information they have and they need diagnosis,I told them I cant fabricate diagnosis when Mom was never admitted,to my surprise they phoned again today asking very same detail "diagnosis for my dependant" to tell you the truth I was enough, I felt like I was being frustrated deliberately. I told them to cancel my application and they were happy to do it, it like I was asking a favour and will not be paying premiums. I hope no one get treated this way. </p>

0
Replies (2)
Discovery Health
Discovery Health's reply27 Jul 2017, 09:03
Official

Dear Tbn

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply28 Jul 2017, 10:28
Official

Dear Tbn

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team