BC
Brett C
1 reviews | Active since Feb 2011
26 Jan 2021, 15:36
from one problem to the next problem
Wow, I did a paper application and there where to many problems so after 28days of phoning to find out what is going on, they told me that maybe it is a better idea to do an online application so today i did an online application and i received my refence number and i call them to find out if all is 100% and guest what they have a system problem so now they want me to do a voice application *** is going on with discoveryhealth.... one problem to the next problem.... maybe this is a sign that i must look for another medical aid....
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
27 Jan 2021, 07:20Dear Brett C
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply27 Jan 2021, 07:20
Official
Dear Brett C
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
BC
Brett C's updateReviewer Update
28 Jan 2021, 08:49no responce yet i guess they dont want more business ! very sad as i really thought that discovery health was the best - cell no: ***
BC
Brett C's update28 Jan 2021, 08:49
Reviewer Update
no responce yet i guess they dont want more business ! very sad as i really thought that discovery health was the best - cell no: ***
BC
Brett C's updateReviewer Update
28 Jan 2021, 09:03I have tried to do a voice application but i keep on getting cut off, first they said that they will transfer me to an agent which will help me with the voice application but i got cut off before i got to the agent, then i called again and got through to the correct person and we started the voice application and they put me on hold and some how transfered me to another.... *** is going on.... none of the application process are working now i have tried 3 process via paper via online both completed and now the voice application what has failed and the agent doesnt even call back...... this medical aid seems like no good. if no one calls today then i will cancel my medical aid and give the business to someone and i wanted to add 4 extra family on my current medical aid
BC
Brett C's update28 Jan 2021, 09:03
Reviewer Update
I have tried to do a voice application but i keep on getting cut off, first they said that they will transfer me to an agent which will help me with the voice application but i got cut off before i got to the agent, then i called again and got through to the correct person and we started the voice application and they put me on hold and some how transfered me to another.... *** is going on.... none of the application process are working now i have tried 3 process via paper via online both completed and now the voice application what has failed and the agent doesnt even call back...... this medical aid seems like no good. if no one calls today then i will cancel my medical aid and give the business to someone and i wanted to add 4 extra family on my current medical aid
Discovery Health's replyOfficial
29 Jan 2021, 12:36Dear Brett C
We have contacted you regarding your query.
Regards Discovery Health Servicing Team
We have contacted you regarding your query.
Regards Discovery Health Servicing Team
Discovery Health's reply29 Jan 2021, 12:36
Official
Dear Brett C
We have contacted you regarding your query.
Regards Discovery Health Servicing Team
We have contacted you regarding your query.
Regards Discovery Health Servicing Team