From hell to heaven.

<p> </p> <p>Thank you to Bianca Swanepoel for your patience and for seeing to it that you go over and beyond to ensure that your explanation is clear and all relevant information was provided in the easiest way possible.</p> <p> </p> <p>You Managed to do what 3 other Call centre ladies could not do, you clearly showed me why after 6 months I was being debited on my account again and why the amount was incorrect. </p> <p>I went from one call centre lady telling me before even looking at the system that its because I do not pay my account then for her telling me she will ask her supervisor in which I was left on hold for 20mins in which I eventually put down and sorted out the debit order from my side. </p> <p> </p> <p>I then called last month in which I spoke to Vinolia if im not mistaken who was also very good in assisting me and informed me of the debit order request date is the 25th. I just accepted it as that and left it at that. </p> <p>When I had the same issue this month and was requesting an answer I was assisted with the refund but had no explanation as to why the debit order requests were being processed except for what Vinolia had already explained to me. </p> <p>To which point I was exploding with irratation. </p> <p> </p> <p>So thank you to Bianca Swanepoel for putting in the extra effort looking at what I was actually asking for and giving me a simple easy answer as to why there was a 6 month gap between debit orders being requested. You are truly a star.</p>