FROM BAD TO WORSE

I don't know where to begin My story about Discovery Health, the worst Medical aid I have ever been on since My date of birth, this is the 4th time they continue to not provide Me with My chronic medication.

I was dismissed by them for being diabetic in February this year, I them became a dependent on another medical aid after I had to complete a form that specifically requested that My cover becomes effective on the 1st of April 2020 so that there is no break in cover and they didn't do that, instead, they made it effective the 1st of May only to later backdate and do what I had initially requested and as a result, I did not receive cover for My chronic medication yet My premiums were up to date, no refund, nothing! They want proof that I bought the prescribed medication yet, they were the ones that made the error.

Last month, a new prescription was sent to them and as usual with Me, they gave Me 50 strips instead of the usual 150, I called them and advised them of this and they said that's what the script says, I asked the agent to contact My doctor or look at the previous scripts to assure them that there is no way I could use only 50 strips a month and again, all I kept getting were messages claiming they attempted to call Me but I didn't receive any calls.

Before the month ended, I got a message advising Me that I am due to order this month's medication and to my not so surprised self, I couldn't do so using the app because the error message said, some of the items are not due to Me, I called again on Friday, got a reference from an agent who advised Me that they would get back to Me in 3 hours and I am still waiting, no call, no medication yet they fail not to debit My monthly premium, now, having worked for Discovery, I know that agents can and do call Doctors and even pharmacies, with the incidents where I bought My own medication or had someone do so on My behalf, I had some of the proof of payment and there was a time where I requested that an agent calls Clicks and they told Me they can't and yet whatever proof of payment I had was not clear to them.

I always dread speaking to anyone from that place, I hate it so much! I hope whoever contacts Me after this has nothing but all that is due to Me, from My money to My medication because in actual fact, Discovery is not doing Me a favour, I pay them to deliver which they continuously fail to do, I am in no position to buy medication or have somebody do that because they will not give Me their personal information so I can provide proof that I bought the medication, I have also advised a spec agent of this and He never got back to Me regarding My case, it always feels like Discovery does these things on purpose when it comes to Me, I want My April/May money from My chronic basket, I want the rest of My strips or their cost from Last month and I want My medication for this month, I deserve it because I've paid for it, I'll await whatever damn excuse it'll have for not paying and giving Me these while they have their money as agreed upon. My reference for Friday's call is ***. Whoever contacts Me best have all these in order, get whatever authorisation (senior to override whatever "rules" they have) they'll need to pay Me these, I'm so sick of these constantly draining and further disheartening conversations I have to keep having with anyone from there telling why they can't do their job while they have their premium, I WANT WHAT I PAY FOR, such an ugly company for all you'll claim to be!!! Now let Me hear why I won't get My medication or money while again, you'll debit for My premium on the 15th again!!!