********** debits

Email Hi

I'm Sanele Ngidi from UMlazi, Durban. I'm 29 years old. Please help me!

I started working in eThekwini Municipality fire department on 01 November 2017 as a Firefighter.

On 13 November 2017 a guy (Bongani Dladla - ********** ) from Discovery came to our workplace to give a presentation regarding the services they offer, including medical aid.

I clearly indicated to the guy that yes I was interested in having a medical aid under Discovery but I will sign up in June. He gave me a form and advised I should fill my details and indicate the inception date. I did that. That Form had an inception date of 01 June 2018, as I clearly stated that I would like it to commence in June.

It came to my surprise that he kept on insisting for my banking details. Well I ended up giving him my banking details on 15 November 2017, as he was supposed to fill them in the form and keep my documents on the side till 01 June 2018. We agreed on that inception date. I trusted that he will do the right thing. Again, I reminded him about the inception date, he said it's okay he will keep my documents on the side till 01 June 2018.

Surprisingly, he filled the form with a different inception date (01 December 2017). Discovery debited R815.60 from my account on 25 December 2017. I phoned this guy to inform him about this. He started beating around the bush, promised to cancel the Medical Aid and put it on hold until June 2018. Again, I was okay with his response because I trusted him. On 25 January 2018, Discovery debited R815.60 again from my account. I was so angry this time around, so I called their customer care to intervene(Spoke to Akhona on 0 ********** 77), unfortunately I did not get assistance from them. The guy is nowhere to be found, I've tried calling him, he ignores my calls & I don't even know where their offices are. I want them to refund me and cancel the medical aid.

It's quite confusing because I have never received any membership card, email or a formal letter from Discovery to indicate that I'm now a "member", but they keep debiting on my account every month.

Please help me get my money back and have this "medical aid" cancelled.

Kind regards Mr Sanele Ngidi ********** Junior Firefighter