********** claims against my medical aid savings account

I have recently joined Discovery Health and to be honest, I’m disappointed at the service. I have been a member for 3 months now and have been victim to 1 ********** claim. This ********** claim has been processed on 5 October 2020 (Health care professional: Southern Rx Pharmacy: R272.10). Despite the complaints lodged and calls made – Discovery Health has not come to my avail in resolving this issue and reversing the funds back into my Medical Savings Account. I truly believe that this conduct does not speak to the ethical ethos of the company.