********** behavior Discovery Health

I took out medical aid cover with Discovery which was meant to start on 1 October and told the consultant that I am still currently employed and therefore the cover must only start 1 October and she should not activate it. She ensured me of this but low and behold on the 1st September they proceeded to debit my account with R2800 and now refuse to refund or return my calls. This was deliberately done to meet month-end sales targets and now the management are apparently in interviews and cannot process my refund even though I was debited by obvious ***** on the part of consultant - Mesago Goba - ***.