SB
Shenice B

1 reviews | Active since Sept 2022

15 Sept 2022, 15:15

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Discovery had withdrawn my medical aid polivy ending February 2022 and sent me a statement saying I'm owing them R176. All the other bills for the hospital and gynecologist I had to pay cash which I made arrangements with them.thought it was settled there BUT NO DISCOVERY decided that they would reinstate my policy 6 months after closing it pay I don't know who and send me a new withdrawal letter stating I must pay them R3000 !!! . Further more when I asked why this was done the pre authorization reinstated my policy and made payment without my consent and then I recieve a email saying I'm being handed over to credit bureau for not paying them r3000 how ridiculous is this they Are big *****s!!!!

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Replies (2)
Discovery Health
Discovery Health's reply16 Sept 2022, 06:30
Official
Dear Shenice B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply22 Sept 2022, 09:49
Official
Dear Shenice

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team