1 reviews | Active since Jul 2014

09 Jun 2017, 12:06

*****s

<p>These clowns cancelled my membership for no reason on 30th May after activating it on 1st May. They are unable to say why. I have claimed against this AND they withdrew a R5000 premium from my account to pay for June even though they have cancelled my membership. *****s and ***********s. Never dealt with such a useless organisation. They need to refund my June premium urgently. </p>

0
Replies (6)
Discovery Health
Discovery Health's reply09 Jun 2017, 12:26
Official

Dear Alunm

We received your message and we are looking into the matter.

Regards
Discovery Health Servicing Team

Best regards,

's update09 Jun 2017, 13:40
Reviewer Update

It seems that some dude in the Discovery "finance" department named Leon decided unilaterally to cancel my account. I've been given no reason for this nor did Leon bother to notify me he was cancelling my medical aid. How can some *********** nobody in finance decide this sort of thing without communicating with the client in any way whatsoever?

's update09 Jun 2017, 16:22
Reviewer Update

I was eventually put through to a woman named Thandi (on the ********** 877 number). This lady left me hanging on for 32 minutes whilst she tried to resolve a "human error" (her words not mine) and promised this would be sorted out today and my medical account reactivated. This was 6 hours ago and late on Friday it has still not been activated. I was promised a call by 2women and neither have bothered to do so. Who is Leon?

's update09 Jun 2017, 18:00
Reviewer Update

The individual in finance who apparently deactivated my account did not refund my premium did not notify me and who is not bothering to reinstate the cover is Leon Strydom.

's update10 Jun 2017, 07:49
Reviewer Update

Discovery say one of their "s****ed" consultants will be in contact! s****ed!!???? Hahahahahahahahahahahahahahahah.............hahahahahahahahahahahahahahaha

Discovery Health
Discovery Health's reply13 Jun 2017, 13:32
Official

Dear Alunm

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team

Best regards,