*****, unprofessional behaviour and horrible service!!!

Please avoid Discovery Medical Aid!!! In February'19 I moved from one employer to another, I had to transfer my existing medical aid to the new employer. The transfer form was completed and submitted to Discovery. the response was" Your medical aid has been withdrawn therefore you need to complete a new application form". I phone Discovery and spoke to the manager who was very unprofessional and she was unable to provide me with valid reasons for withdrawal of my medical aid.

I then decided to cancel my medical aid and move to my wife's medical aid. After a week I received an email to say my medical aid has been transferred it was a system problem. I told them I am no longer interested and they should cancel the transfer immediately because I have already made my decision.

Then I was told that the system only allows the cancellation at the end of March. Which i have to pay for March before cancellation. This is a ***** and ********* practice. Why can't you cancel the transfer with immediate effect? Why should I pay you if I don't need your medical aid anymore? Its okay, you can chew my money but I will never advice anyone to join your medical aid.

What a shocking experience of a day light ******* and ***** on my payroll.

NEVER USE DISCOVERY MEDICAL AID!!!