***** by Discovery Medical aid

Phoned call centre last year and enquired about different options. Changed option as per advise, visited a dentist once and all my savings were depleted. Now when I layed a complaint they say I must pay cash the whole year until I have savings again next year. What? My kids needs to see specialists monthly which is why I changed the option to accommodate their needs. They don't even want to pull the call when I was advised yet have drawn a conclusion that i misunderstood. What *****ed way to get over R6000 monthly for no services, this is *****.