*****

It is not often (never) that I resort to this platform. However, I will soon have a stroke thanks to Discovery. I bought medication at Clicks, and claimed it back from Discovery, as one does. Turns out, they made the payment to Clicks (who also claimed for it). But I also paid Clicks and attached my proof of payment to my claim. It has been IMPOSSIBLE to make the person on the other end of the phone understand this. The problem is that my doctor's claim and the Clicks claim is more or less the same amount and there is NO way the person at the call centre can see those as two separate claims. This has been escalated twice - nothing. It is so frustrating when you pay so much for medical health and the once in 5 years you dare to claim something it causes health issues (palpitations and and imminent stroke if I have to phone again).