Francis Masvikeni failing to do his / her job...

i m very sickened by the fact that my doctor is still not being paid even though you gave an authorization.<br> <br> everything was submitted to you and still have not honored the payment.<br> <br> My doctor Sent Franscis all the relevant paper work as requested, despite all her efforts to try to sort my vision out and this how you guys do business.<br> <br> i am yet to go for another procedure since the first one did not work out, and how is my doctor suppose to fix my cornea when you guys are not even processing payment - this is *******.<br> <br> how is he going to get me another cornea and arrange for the second procedure if you guys are not paying?<br> <br> been home for 5 months cause of this.<br> <br> this ******* needs to resolved ASAP.<br> <br> How is this possible. Even one of our \state"medical aids deliver 100% BETTER service than Discovery claiming to be the leading medical aid. You can fly"