Four Requests

Hi,<br> <br> In the past I have always received a response from Discovery within a couple of days but their response time is getting longer and longer. I have now sent through 4 requests on a claim (initial e-mail dating back to 5 October), last one was sent to [Email Removed] & [Email Removed] and not a single person from any of these departments has bothered to respond. If I've run out of Dr's appointments for the year then take the 60 seconds to write that down in an e-mail, don't completely ignore me. Disgusting customer service, I am very disappointed.<br> <br> Regards,<br> <br> Darriene