NP
Navi P

1 reviews | Active since Mar 2015

06 Jun 2024, 18:37

***** for the rich and sick suffer

Discovery is the worse health cover I experienced, I have been with them 27 years on and off, with very minimal requirements for health cover. In 2020 they removed me from the medical stating I didn’t disclose a condition that was not diagnosed and only in 2023 when I attempted to join them again because my company was aligned with Discovery, I was forced to attain cover. On acceptance, the so called diagnosis that they removed for was wavered only after I proved the test results that I paid cash for. Then I rejoined them and I visited my doctor for my BP monitoring and medication was changed due to complications with the previous meds. Upon discussion I advised my Dr that I am experiencing side effects of the pill and she suggested I go in for a scope just to rule out some conditions. When I requested authorisation, I was accused of not disclosing a medical condition. They then diagnosed me with oesophageal disease without any scope or scans. How can a medical aid give you a condition that was not clarified by a certified physician. I have spent more money for a second opinion and my doctor suggested a screening and they rejected that. I am suffering daily and they debit my account and refuse to return my funds because they believe I had cover. However not to mention that when their admin department took a month to convert my cover from company to person they suspended the cover for that month and then asked me to repay the month that I didn’t have cover. These large corporations think people are numbers to increase their revenue. This is one platform I will be raising this issue, I plan on making this matter heard.

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Replies (2)
Discovery Health
Discovery Health's reply07 Jun 2024, 07:27
Official
Dear Navi P

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply28 Jun 2024, 10:34
Official
Dear Navi P

Thank you for engaging with us via email to clarify the details of your matter and allowing us to reiterate the various channels that are available for further appeal. 

Regards 
Discovery Health Servicing Team