Fong Kong service accounts

I am a discovery client, but due to me currently receiving my money late in cash, I do a deposit, directly to discovery, I understand that until I do the payment, my medical aid will be suspended, I got a email stateing how muvh I need to pay, and have paid this into two diferent account numbers as per discovery policy, for cash for medical aid and vitality, I then get another email stateing im still suspended, from the medical aid, and need to pay another R450 rands for medical aid and R19 for vitality, istly I have already paid what was requested, but I decided to pay these amounts, and query later on, as one cant get througha call centre staff that can assist or understand what to do, I sent few enquiries to their client service centre but I now have received 3 automated responses that someone will atend to this,it seems that discovery is all bells and wistles,to pay the high medical aid value, but they deliver fong Kong service