Follow the keycare rules to be treated worse then at a state hospital!!!!

Rating should not even get a star...…

On the 01 Aug I took my son to the Gp for the 5 time in the last 2 months. The DR told me that she could not give him another course of antibiotic and would rather I got see a specialist as this problem is not going away.

02 Aug I emailed the for to *** before 10 am that morning, Monday midday I get an email saying that they are unable to read the form and that it was not clear, but I have in the past sent it that way, I then got told that I must resend the form and wait 3 more working days as I now need to go back in the queue I demanded to speak to a manager as now I was getting irritated by the call centre agent that seems to be very rude, telling me that I must go to the hospital if I am so concerned, the more I am telling her its not a life saving emergency and my child wont be booked into hospital and I would likely be liable to pay a fee at the hospital and I wont be able to see the specialist like my GP wanted in the first place.

The manager come to the phone and I then have to explain to her the story again from start getting more angary, She then says that if I email her the form she will send it on to auth department manager and call me back that day. Monday came and went no call, Tuesday came and went no call, Wednesday came and went no call no email note a word. Thursday morning I receive an email from MY MOTHER that discovery has emailed her the something that makes no sense saying the called me on *********50. I never got any miscalled at all. So I call back to speak to this manager and get hold of a call centre agent and say please can you transfer me to this Manager, the lady says to me I can not transfer you another call centre agent. at this point I must tell her that I asked for the manager / team leader that I was dealing with. yet another 101 reason why she could not do such, which make me think that this woman is nit even a team leader or manager. she finally calls me back for the fist time in 4 days. I then get cross questioned by this woman and she telling me they sent this form back to the doctors room for a full medical. I asked how do you know that the DR has gotten this form how much longer must a person wait for this Auth, I then get told that because I had just opened this plan in March that this is the steps that must be followed. I explained that we had been on medical aid before for many years and due to being retrenched we had to cancelled it and was off for less then 6 months, and I don't think about paying then as soon as the first comes each month they get there full amount of money. This lady rudely said if is a life threating problem I must go to the Emergency room.. I then have to explain to her again the same story over saying this problem only happens at night. I asked her why did they email my mother as this has nothing to do with my mother and that I have given them my email address, this woman claims that my mother and I where on a plain together and that's how she got her email. My mother has been on a medical aid that her work offers and never been on discovery and I was last on her medical aid 13 year ago so there was no way that they had her details. She has claimed to follow up with my GP and call be right back guess what its not one hour later no call to me or to my GP. Its not there child so they don't care if I wanted to be treated like i was going to a state hospital i would never of got medical aid...