Flexicare and Clicks rewards not being credited

I have had a Flexicare policy since May 2023 and am STILL not receiving the Clicks Clubcard points. I have repeatedly emailed and called since June when I noticed that the points were not being credited on my Clicks Clubcard. I have called and emailed Flexicare and Clicks Clubcard about this and no-one helps, I just get a different consultant each time who says they will help and then I never hear from them again.

The low level of customer service is shocking. They promote the policy to Clicks Clubcard members and explain that they will get 10% back on the monthly premium in Clubcard points, but it does not happen. And they have ignored my complaints both by phone and email.

As I said, shocking customer service.