Flawed Refund Process (Iso Leso)_High Levels of Incompetence

<p>I am unhappy with the service my mother has received from Iso Leso, Torga Optical and Discovery Health. She has been informed by the service provider Torga (Your DSP) that she needed to pay cash and claim back. She was not informed of the process - I had spoken to one on Discovery CLO but was still given incorrect information. I have since dealt with the incompetence of Iso Leso staff who did not inform us of additional information required albeit of having called them almost daily in the past 2 weeks. Today, I am told the refund cannot be effected due to outstanding information - we don't have any contract with Iso Leso and pay premiums to Discovery (who have since abdicated their responsibility to an *********** 3rd party administrator)</p> <p> </p> <p>I want Discovery to take over and resolve this matter as I am tired of doing your job while you collect the premiums and provide service</p> <p> </p> <p>Annoyed</p>