Flawed Discovery support process.

I've been trying uncusessfully to move my Medical aid into my private capacity. 4 weeks!!! More than 10 phone calls. Many, many, many emails and promises with reference numbers the last 4 weeks. Discovery support process is flawed and needs an overhaul. No accountability is given to one consultant to see a request through. Each time a new person to speak to. Once artefacts is submitted I need to wait 3 working days, just to hear that more information needs to be supp**** or they gave me the wrong form, or they can't read it. The Website is not intuitive to provide status of my Medical sid and uploading of critical documents. I've paid all premiums up to date. Currently I'm not covered in the event of an emergency according to my call today. Being on the phone for a long time I can hear the consultant answer then call gets discarded. Why don't they call back, as I did supply them with my ID / Medical aid number, its on the system?

This is terrible!!! As a side note, the Support staff is friendly but can only help me as far as this burocratic, convoluted processes allows them.