BC
Beverley C

1 reviews | Active since Mar 2009

10 Apr 2017, 13:58

FLABBERGASTED AT EXHORBITANT CO-PAYMENT!!!!

<p>I am totally shocked at the exhorbitant co-payment we have to pay at the Donald Gordon hospital for my husband's upcoming surgery!!!! I find it absolutely ridiculous that a member needs to find a co-payment of R13 850 to pay upfront,!!!! I really need someone to explain to me how on earth this is worked out, I don't even think the hospital stay will come to that amount of money??? What if one does not have that kind of money lying around? Do you have to go without the op and be in pain and agony for the rest of your days here on earth?? Shame on you Discovery, I am totally disgusted! We pay a high price to be on a "Medical Aid" and then where does the "Aid" come in? Why do co-payments have to be put in place, what is the reasoning behind this, to put more stress on the patient as if having the surgery is not enough stress!!! It is totally beyond reason. Please can someone give me a call to explain this co-payment issue to me, I honestly don't understand!!</p>

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Replies (3)
Discovery Health
Discovery Health's reply10 Apr 2017, 14:37
Official

Dear cosie

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

BC
Beverley C's update11 Apr 2017, 14:49
Reviewer Update

Each and every complaint has the same answer as above!! Seriously??? How soon is "soon", my concern and everyone elses means absolutely nothing as long as the money is coming in who gives a hoot, that seems to be the attitude. All I am asking for is an explanation as to the extremely exorbitant co-payment expected from the "man on the street"!! Appalling to say the least!!

Discovery Health
Discovery Health's reply12 Apr 2017, 11:23
Official

Dear cosie

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team