JJ
Jenna J

1 reviews | Active since May 2016

17 May 2016, 06:43

FIVE MONTHS to pay a claim out of my Medical Savings!

<p>I submitted a claim in January for an outstanding amount to be paid out of my medical savings account. I have resubmitted this claim on numerous occasions as they kept on saying it wasn't received but I had a reference number.</p> <p> </p> <p>The last correspondence that I had was to complete an application for special payment (ref ***) and the last time I heard from Discovery was ONE WEEK ago. THis creditor has now levied interest and handed me over to an attorney as the payment was not made.</p> <p> </p> <p>I am dealing with Abigail Mitchell at Discovery and all I kept on being told is they are working on it / invetigating / 5 working days and "sorry" - this has been going on since January!!!!!</p> <p> </p>

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Replies (1)
Discovery Health
Discovery Health's reply23 May 2016, 13:45
Official

Thank you for speaking to us and allowing us to assist you.

We can confirm that the claim is processed and paid. Please accept our apologies for the delay in having the claim processed. We’ve addressed this internally to make sure this does not happen again.

Please do not hesitate to contact us directly if you need any further assistance.

Regards

Jashvir