Finally, a helpful and intelligent person

Last year in June my partner had treatment for prostate cancer. The medication he was prescribed after the treatment should have come out of our oncology benefits, but Clicks kept putting the wrong code on the claims, so for four months they were rejected by Discovery and I had to pay for them myself. I have been sent from pillar to post ever since, trying to get the money back. Then Discovery eventually paid the money for two of the invoices to Clicks instead of to me. Clicks asked for proof of payment, which nobody seemed able to give me. Today I phoned and spoke to Larissa Muruvan, who was extremely helpful and efficient. While I was on the phone she emailed me all the relevant documents. What a pleasure after months of frustration. Thank you, Larissa.