SM
Sophie M
1 reviews | Active since Jun 2020
09 Feb 2024, 11:35
feel defeated, let down
From: Sophie Mtimkulu Sent: Monday, January 15, 2024 2:31 PM To: '***' <***> Subject: Bothlale Mthimkulu MN *** // Woundcare request pended-WRefNo#***#- -MailRef#***#-
Hi Discovery
For Bothlale, please review and send a discovery nurse to clean up the would in the picture
What is the turn around time to respond
Just spoke to Tamy who advised I sent this picture
its 9 february no feedback, phone call
Helpful (0)
Replies (5)0
Replies (5)
Discovery Health's replyOfficial
09 Feb 2024, 13:31Dear Sophie M We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's reply09 Feb 2024, 13:31
Official
Dear Sophie M We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
09 Feb 2024, 14:23Dear Sophie M We have been in touch with you to answer your comments. Regards Discovery Health Servicing Team
Discovery Health's reply09 Feb 2024, 14:23
Official
Dear Sophie M We have been in touch with you to answer your comments. Regards Discovery Health Servicing Team
SM
Sophie M's updateReviewer Update
19 Feb 2024, 14:18Hi
Clearly my complaint on my concerns means nothing.
Heres what iam requesting from my medical aid:
- to be upgraded to be in the package that will have my child admitted at Lenmed Lenasia should she be sick and needs assistance. I want an upgrade to comprehensive please. I never had issues when i was on comprehensive. Please confirm the new bill/ amount for comprehensive. I don't see why i must go to hospitals further(away) from me when i have an emergency. Clearly my adviser on inception was not clear, not that i want the consultant to loose their job.
I don't want to be called and told we are still investigating, this is simple, child with cerebral paulsey with a bed sore is not urgent i guess.
- Please call me with feedback once upgrade is done. Please i dont want small talk, pretending sympathy. Iam sensitive about this situation right now.
Sophie Mtimkulu
***
Clearly my complaint on my concerns means nothing.
Heres what iam requesting from my medical aid:
- to be upgraded to be in the package that will have my child admitted at Lenmed Lenasia should she be sick and needs assistance. I want an upgrade to comprehensive please. I never had issues when i was on comprehensive. Please confirm the new bill/ amount for comprehensive. I don't see why i must go to hospitals further(away) from me when i have an emergency. Clearly my adviser on inception was not clear, not that i want the consultant to loose their job.
I don't want to be called and told we are still investigating, this is simple, child with cerebral paulsey with a bed sore is not urgent i guess.
- Please call me with feedback once upgrade is done. Please i dont want small talk, pretending sympathy. Iam sensitive about this situation right now.
Sophie Mtimkulu
***
SM
Sophie M's update19 Feb 2024, 14:18
Reviewer Update
Hi
Clearly my complaint on my concerns means nothing.
Heres what iam requesting from my medical aid:
- to be upgraded to be in the package that will have my child admitted at Lenmed Lenasia should she be sick and needs assistance. I want an upgrade to comprehensive please. I never had issues when i was on comprehensive. Please confirm the new bill/ amount for comprehensive. I don't see why i must go to hospitals further(away) from me when i have an emergency. Clearly my adviser on inception was not clear, not that i want the consultant to loose their job.
I don't want to be called and told we are still investigating, this is simple, child with cerebral paulsey with a bed sore is not urgent i guess.
- Please call me with feedback once upgrade is done. Please i dont want small talk, pretending sympathy. Iam sensitive about this situation right now.
Sophie Mtimkulu
***
Clearly my complaint on my concerns means nothing.
Heres what iam requesting from my medical aid:
- to be upgraded to be in the package that will have my child admitted at Lenmed Lenasia should she be sick and needs assistance. I want an upgrade to comprehensive please. I never had issues when i was on comprehensive. Please confirm the new bill/ amount for comprehensive. I don't see why i must go to hospitals further(away) from me when i have an emergency. Clearly my adviser on inception was not clear, not that i want the consultant to loose their job.
I don't want to be called and told we are still investigating, this is simple, child with cerebral paulsey with a bed sore is not urgent i guess.
- Please call me with feedback once upgrade is done. Please i dont want small talk, pretending sympathy. Iam sensitive about this situation right now.
Sophie Mtimkulu
***
SM
Sophie M's updateReviewer Update
07 Mar 2024, 12:43to whom it may concern
I still have not heard from you on my request dated the 19 Feb 2024 at 14:18
Again Heres what iam requesting from my medical aid:
- to be upgraded to be in the package that will have my child admitted at Lenmed Lenasia should she be sick and needs assistance. I want an upgrade to comprehensive please. I never had issues when i was on comprehensive. Please confirm the new bill/ amount for comprehensive. I don't see why i must go to hospitals further(away) from me when i have an emergency. Clearly my adviser on inception was not clear, not that i want the consultant to loose their job.
Please call me with feedback once upgrade is done. Please i dont want small talk, pretending sympathy. Iam sensitive about this situation right now.
Sophie
***
I still have not heard from you on my request dated the 19 Feb 2024 at 14:18
Again Heres what iam requesting from my medical aid:
- to be upgraded to be in the package that will have my child admitted at Lenmed Lenasia should she be sick and needs assistance. I want an upgrade to comprehensive please. I never had issues when i was on comprehensive. Please confirm the new bill/ amount for comprehensive. I don't see why i must go to hospitals further(away) from me when i have an emergency. Clearly my adviser on inception was not clear, not that i want the consultant to loose their job.
Please call me with feedback once upgrade is done. Please i dont want small talk, pretending sympathy. Iam sensitive about this situation right now.
Sophie
***
SM
Sophie M's update07 Mar 2024, 12:43
Reviewer Update
to whom it may concern
I still have not heard from you on my request dated the 19 Feb 2024 at 14:18
Again Heres what iam requesting from my medical aid:
- to be upgraded to be in the package that will have my child admitted at Lenmed Lenasia should she be sick and needs assistance. I want an upgrade to comprehensive please. I never had issues when i was on comprehensive. Please confirm the new bill/ amount for comprehensive. I don't see why i must go to hospitals further(away) from me when i have an emergency. Clearly my adviser on inception was not clear, not that i want the consultant to loose their job.
Please call me with feedback once upgrade is done. Please i dont want small talk, pretending sympathy. Iam sensitive about this situation right now.
Sophie
***
I still have not heard from you on my request dated the 19 Feb 2024 at 14:18
Again Heres what iam requesting from my medical aid:
- to be upgraded to be in the package that will have my child admitted at Lenmed Lenasia should she be sick and needs assistance. I want an upgrade to comprehensive please. I never had issues when i was on comprehensive. Please confirm the new bill/ amount for comprehensive. I don't see why i must go to hospitals further(away) from me when i have an emergency. Clearly my adviser on inception was not clear, not that i want the consultant to loose their job.
Please call me with feedback once upgrade is done. Please i dont want small talk, pretending sympathy. Iam sensitive about this situation right now.
Sophie
***
Discovery Health's replyOfficial
23 Oct 2024, 19:44Dear Sophie M
We have been in contact with you.
Regards Discovery Health Servicing Team
We have been in contact with you.
Regards Discovery Health Servicing Team
Discovery Health's reply23 Oct 2024, 19:44
Official
Dear Sophie M
We have been in contact with you.
Regards Discovery Health Servicing Team
We have been in contact with you.
Regards Discovery Health Servicing Team