feedback discovery

Healthcare is already a problem we are overcharged and the benefits are not really awesome .I have been a member of the discovery medical aid for 18 years my son since he was born 13 years ,he has a allergy to penicillin I have enough medical savings however Discovery refuses to pay for the bracelet mind you from my own funds ,however the cherry on the top was a manager that called me to find out if she could help ,she starts explaining my cover which I already know and then confirms because I gave them feedback about not been happy with Discovery's response its her job to phone me ,not to assist me in anyway but to talk to me thinking I did not understand the consultant ,her entire conversation with me was a joke merely because people call you back after a feedback response to see how to assist the customer but she was assisting herself but doing her job,Discovery does not assist anyone by providing this as a service and the amount of money we talking about is R500 which should within what I as a customer can use my MSA for this is the benefit I pay for , stop wasting customers time acting as if you care ,