Fed up with this. Need it sorted asap

I am just about fed up with all the calls coming through with regards to my membership being withdrawn. I am about to go to the ombuds.

AGAIN this is the story: I Megan, was the main member on Discovery medical aid membership number: ***, I then got retrenched effective 31 October 2019, and requested AND COMPLETED forms to TRANSFER this membership to my husbands name (him being the main member now as his company will contribute-Diesel Electric services - Surina being the broker who submitted the forms for us). Now this is not a very difficult situation and I am sure we are not the first to do this, however I have been receiving calls upon calls from discovery - this is how it goes: 1. I get a call from a lady at discovery saying the form was not completed correctly and the company number should be 66956 and not a cell number, I need to let Surina know to fix this (so we did). 2. I get a call saying myself and my son are no longer on cover (we have no medical aid) and we have to pay R3304 due to a claw back of us withdrawing my membership - which we DID NOT DO, we completed transfer forms (where is the miscommunication?) 3. I then get a call saying I have to pay this AND fix a from with the employee number. 4. I continue to get these calls everyday. 5. Today I get a call saying that Surina sent forms on the 17th of October 2019 which contain a new membership application form and this is where the problem is (keep in mind in this call I am also told to pay this claw back) .

Can any competent person please advise on how to fix this horrible situation as my son is barely 4 months old, we cannot be without medical aid.

If this is something I need to sort out please ON EMAIL let me know the process, if this is something Surina needs to sort out please let her know so we can avoid this terrible terrible miscommunication as this cannot keep on going on as at the end of the day it will result in me being on ITC for this claw back which technically I must not pay?

SURINA: *** MEGAN: *** TYRON: ***