FED UP WITH NON PAYMENT AND CALL CENTER

Discovery will always look for an excuse not to pay! I have been waiting for 2 months for Discovery to resolve an in hospital claim. I keep phoning enquiries. I keep speaking to different people because the person you originally ask for is busy. The next person tries to assist and gives me a different answer. It is SO SIMPLE Discovery claims!! Would YOU like my telephone account?? All the minutes add up to at least over 1 hour of telephone call time from my phone to you!! Why do different staff members give me different explanations of either \I don't know because the ICD 10 codes are different"to \""We will call you back\"" and don't?? I must deal with the harassment of the 2 accounts that have not been paid by Discovery"