LO
Lisa O
1 reviews | Active since Mar 2014
23 Mar 2022, 10:17
Fed Up
What a nightmare attempting to claim back a consultation fee I had to pay up front. First I get no response to my e-mail with the statement from the doctor in question. I had to chase that up. I eventually to a reply to say part of the claim was paid on 11 March, 2022. To date, the 23rd of March, I have received nothing. In my original e-mail I detailed my new banking details so I don't know if the money was paid into my old account which I no longer have access to. Who knows? It remains a mystery as Discovery can't seem to be bothered to let me know what is going on. I am beyond fed up. If I had known it would be such a nightmare I would've kept the statement to claim the total amount back from SARS.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
23 Mar 2022, 10:34Dear Lisa O
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply23 Mar 2022, 10:34
Official
Dear Lisa O
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
LO
Lisa O's updateReviewer Update
23 Mar 2022, 11:01I have to tell you - if there is one thing that makes my blood boil with anger then it's a glib copy and paste response. It says "how awful - don't expect us to do anything about it". And it begs the question: am I the only one this happens to? I am really angry.
LO
Lisa O's update23 Mar 2022, 11:01
Reviewer Update
I have to tell you - if there is one thing that makes my blood boil with anger then it's a glib copy and paste response. It says "how awful - don't expect us to do anything about it". And it begs the question: am I the only one this happens to? I am really angry.
LO
Lisa O's updateReviewer Update
23 Mar 2022, 15:21Wow - instead of being helped I have someone call me and make me feel an utter fool for not magically knowing that your staff in claims only capture, don't respond to queries, don't reply to e-mails. Insanity. I have just paid a hefty price thanks to your deeply communications-flawed system. I feel quite sick in the stomach after all the bureaucratic red tape I've just had shoved down my throat. Nauseating.
LO
Lisa O's update23 Mar 2022, 15:21
Reviewer Update
Wow - instead of being helped I have someone call me and make me feel an utter fool for not magically knowing that your staff in claims only capture, don't respond to queries, don't reply to e-mails. Insanity. I have just paid a hefty price thanks to your deeply communications-flawed system. I feel quite sick in the stomach after all the bureaucratic red tape I've just had shoved down my throat. Nauseating.
Discovery Health's replyOfficial
01 Apr 2022, 10:47Dear Lisa O
We’ve contacted you regarding your complaint.
Regards Discovery Health Servicing Team
We’ve contacted you regarding your complaint.
Regards Discovery Health Servicing Team
Discovery Health's reply01 Apr 2022, 10:47
Official
Dear Lisa O
We’ve contacted you regarding your complaint.
Regards Discovery Health Servicing Team
We’ve contacted you regarding your complaint.
Regards Discovery Health Servicing Team