Features on the website don't do what they say they do.

On the Discovery website there is a "feature" that allows you to change your medical aid plan. It's simple and guides you through selecting a new plan, gives you a quote, and even a warning about not being able to change to a higher plan within the year. However... It doesn't work. I've tried it twice. Yet at the end of the month, I've been billed for the plan I was originally on.

This is now the second "feature" on the discovery website that I've now discovered, doesn't actually work.