Faults by incompetence

<p> </p> <p>Today I called to ask if it's possible to change my debit order date to the first of each month.<br />I was then transferred to finance department and I asked if my debit orders are up to date.</p> <p>However 10mins later I received a call from a guy called brad from key +27 (41) *** which call I missed but a voice message was left.<br />When I called again I spoke to a Guy in P.E)<br />to inform me that my account is suspended yet AGAIN!!!!!!</p> <p><br />I honestly do not appreciate the incompetence of staff employed first of all telling me that my payments are up to date.<br />Then that my account is suspended because I did not pay for May,newly is an email that was sent stating that if I wish to change my debit order date discovery can still deduct money from my account on the 25may and then 1June,which I was fine with.</p> <p>I did send an email out previously to ask if they can change my debit order date as I no longer get paid on the 25th of the month but the 28th.</p> <p><br />Please do explain to me why it's firstly easy to just suspend my account when the first time discovery did not update my banking account details on their side?????!!!!!!!!<br />Then due to changing my date today to the first of each month my account gets suspended again as no one told me that we will proceed on previous emails I sent to say debit the 25th of May for May month!!!</p> <p> </p> <p>My understanding was discovery can debit 25may for May month and 1June for June!!!!!!!</p> <p> </p> <p>This is highly unacceptable and I will not leave this here as discovery keeps on F-Ing my debit orders Up!!!!!!!!!!!!<br />And if I do end up getting a bad credit record from discovery I will NOT leave this sh*t here!!!!!!!</p> <p> </p> <p>Also why did no one informed me before I called and I did ask if my payments are up to date and it was said yes they are,then next thing I get told my account is suspended because I didn't pay for May ???but I was expecting this to go through on the 25th of May??!!!!<br />Why not inform me and explain to me we are debiting your account 25may for May and your new debit order will be on the 1st of each month?????!!!!!!!!</p> <p> </p> <p>why suspended an account before informing someone when your in the phone with a consultant that your account will be suspended because you have not paid but at the same time asking twice if all payments were up to date that the consultant says YES!!</p> <p>lies!!!!!!!!!</p> <p>So..<br />I honestly do not understand why people are employed can not tell you the same story and not give you a bad credit record!!!!</p> <p>this is so not acceptable!!!!</p> <p> </p> <p>deeply disappointed and if this issue is not fixed I will not leave this here,due to *********** staff !!</p>